|
|
|
Telecom Auditing Service
|
|
877.688.2200
E-mail |
Telecom auditing is a complicated process, in which we review and evaluate all of your current telecom services, as well as options for the future. The goals of an audit are to find billing errors and better tailor your telecommunications to suit your company. First, a trained consultant will take an inventory of each service provided to you, including service agreements, services rendered, billing methods, and cost. Then, your consultant will conduct an analysis of these elements and compare the services you receive to your actual needs. Once these steps have been completed, your consultant will research alternative services and identify billing errors that could result in refunds. Your consultant will also help you to implement changes in telecom service, including contracts, configuration, and installation. The complete consultation process is as follows:
1. Service agreement and bill review
2. Needs analysis
3. Optimization of current services
4. Proposal for new vendors/services
5. Implementation and follow-up
Service and Bill Review
We will take a detailed inventory of all telecom services currently provided to your company, including fax, modem, long distance, internet, etc. This review focuses on price, terms and conditions, billing method, penalties, equipment, and any additional services. We perform a gap analysis in order to determine discrepancies between the service outlined in your contracts and the services you actually receive. This can reveal billing errors and instances of overpayment.
Contract and Invoice Analysis
Analysis will include how each service is used and potential changes which can generate savings for your company. We will present the findings of our analysis to you, in detail, in order to aid in the discussion of future needs and current usage. When reviewing the analyses, it is important to keep in mind not only how well your service agreements suit you, but also company expansion, future profit potential, and contingency plans. The analysis will also reveal any billing errors that could qualify your company for refunds.
Optimization and Service Changes
There are several options to be entertained once a needs and service analysis has been completed. We will prepare each option to present to you and make recommendations based on our thorough research and experience. We will present you with quotes from alternative service providers, which detail coverage, taxes, configuration, and terms. We will also work closely with you and the vendor during contract negotiation to ensure that all telecom needs are met at a fair price. We will not make any decisions or recommendations as to your services until you have officially approved all terms. Current services are reviewed, as well, so that we can optimize their use according to your telecom needs.
Implementation
Once you have made a choice as to the vendors and prices that suit your needs, we will aggressively implement the changes necessary. This also includes pursuing refunds from overpayment and billing errors. We aid you in finalizing contracts, installing equipment, and cancelling unused services. Upon completion of the auditing process, your company should reclaim adequate savings and receive more efficient telecom services that suit your needs.
Benefits
The two main benefits of a telecom audit are obtaining refunds and optimizing services. Telecom is one of the biggest expenses for any business and the hardest are to manage. Through an audit, you can ensure that each service you pay for is being used as intended and that charges for these services are processed correctly. Overall, having more efficient and cost-effective telecom services allows your company to maintain high-quality daily operations.
|
Copyright© RefundSystems.com 2003. All Rights Reserved.
|
|