We keep telecom auditing simple. After a brief meeting with you, we come back 45 days later with your results.  We do virtually all the work so you can concentrate on your core business. 

Here it is, broken down step by step.

Step One: Needs Analysis Teleconference

Initial meeting with our telecom consultants to introduce the participants, discuss the process, initially review your carriers and services, and discuss any specific needs and concerns you may have concerning your telecom audit.

     Step Two: Data Collection

To start the telecom audit, we only need the most recent month’s carrier invoices. We would also like to review any contracts that are in effect.  Once the data is collected, the audit begins.

Step Three: Analysis

The guts of telecom expense management.  The lead auditor and staff perform an in-depth analysis of every circuit and service and all contracts involved.  Includes:

· Local service

· Long distance

· Data lines and circuits

· Private lines

· Wireless

· Equipment leases and service contracts

Are you being charged correctly?  Are you being charged for what you need and not more?  Are you being charged for disconnected services?  Are you being charged the wrong rate?  These are only a few of the questions asked and answered by our telecommunications consultants.

Step Four:  Reporting

Within 45-60 days, we will report in writing our findings and recommendations and discuss each one with you. We will ask for your approval to work on the issues we uncovered. You choose, in your sole discretion, what recommendations to execute.

Step Five:  Resolution—And Reduced Expenses

Your auditor and team work with the carriers to implement changes that you’ve approved.  Your auditor follows up to assure changes are reflected in your billing and continues to do so for the term of the audit. The result is reached: Telecom expense reduction.

A note on Refund Systems telecom audit philosophy.  Not all telecom expense management companies offer telecom expense management solutions that fit your organization's exact needs.  In fact, many of the vendors offering telecom expense management software approach our auditors to outsource a telecom expense audit for they are usually companies that are more interested in selling telecom software than they are in a traditional invoice audit.  At Refund Systems, we offer telecommunications consulting services that drill down to your specific needs.  Our traditional audit and telecom asset management solution will minimize your cost and maximize your profit. That's why we always say the telecom audit is the foundation of all telecom expense management. In short, we'd rather analyze phone bill than sell software.