For CLEC's and Carriers Only

A Unique Service 

Refund Systems enjoys a strategic partnership with one of the nation's leading resources on telecom audits for carriers. This enables us to provide you with a comprehensive line of Revenue Assurance, Cost Management, and Invoice Reconciliation products and services developed to support the telecom industry with solutions for profit optimization.  We recognize the need for our clients to achieve their financial objectives by billing all of their revenues while managing their costs.

Please note that there is a huge difference between a telecom audit for enterprises and the services we offer for carriers.  Most "telecom audits" are snapshots that compare results and not events.  As a carrier, you will be best served by a systems and process audit that deals with the relationship between the data and how it's captured. This is the only way you can support going back in time which serves the purpose of invoice accuracy both coming and going.

We have the expertise to provide solutions to clients for the detection of missing or incomplete revenues, the analysis of new revenue opportunities, the determination of accurate service provider expense and ongoing cost control.

Methodology
The cornerstone is our proprietary revenue assurance methodology, which ensures the telco that every event is accurately processed through to your bottom line.

Our battle-tested methodology, products, and tools deliver an end-to-end perspective from switch to invoice, from customer contact to cash, right down to your bottom line.  Basic tenets of the action-oriented, results-focused methodology include: a three pronged approach to detect high-risk areas, correct revenue impacting problem spots, and protect a stable environment on an ongoing basis.

Based on previous experience, we target the following areas that historically have yielded our customers the largest return on their investment:  switch, data acquisition, traffic management, event processing (mediation, rating, discounting) suspense pool management, provisioning, order management, rate administration, back-end transaction processing, expense control management, and billing -related activities (software applications, acceptance testing, table management, change control, production billing, etc.)

Pre-Bill Invoice Review and Release Management
Examine existing bill validation process including production re-run criteria, audit scope and methodologies, comparative analysis techniques, "same-cycle" resolution procedures, revenue recovery, and performance metrics standards.

Issues Research and Resolution Management
Assess existing issues tracking mechanism, revenue qualification methods, repair and traffic recovery turnaround time, and upstream controls facilitation.

Error Suspense Pool Management
Examine and assess existing infrastructure including call surveillance methodology, red alarm reporting, drop logic validity, upstream fix implementations, revenue recycling management, and key metrics definitions.

Traffic Monitoring and Red Alarm Reporting
Review existing traffic management process including pre-defined control/exposure points, gap analysis techniques, red alarm thresholds, root cause analysis, and revenue recovery procedures.

External Carrier Data Inputs
Detect potential "points of failure" within the delivery, return receipt mechanism, and processing of external usage events.

Event Processing and Rating Rules
Assess potential leakage within the business rules hat drive CDR filtering, mediation, rating, rounding, proration, and usage recycling.

Signal to Invoice Event Flow
Identify potential exposures within the event flow-through including the "handshake" between CDR generation, collection, transport, mediation, rating, billing and invoicing layers.

Revenue Realization Management
Assess downstream transaction flow including revenue accrual methodology, credit screening policy, adjustments policy, credit/dispute/payment posting process, bad-debt write-offs, G/L analysis, and balance forward flow.